One evening at the end of May I watched three Facebook Live streams of women doing unboxings of YogaClub shipments. I was intrigued by how these women sang praises for the mystery boxes. Since I occasionally wear yoga leggings and a sport bra when I attend aerial or yoga class, I figured it was worth taking a chance by enrolling in the YogaClub program. I chose the intermediate $69 Karma level, which offered a hand curated outfit consisting of 2 or 3 items (the site now limits this to two pieces).
Approximately $74 and two weeks later, I got my first box and loved the quality of two of the items, a raspberry Columbia sport bra and a Magick Tarot Hot Pant from Teeki. But the hideous, boxy Luka-Lux top which completed the trio was so unflattering and drab that I had to return it.
This is where the problems began. You see, in order for me to return the Luka-lux top which I hadn’t even selected (apparently the curator has a horrible sense of style), I had to pay return shipping (incidentally, any returned items after the first return are subject to a $12.95 fee, plus shipping to cover the costs of restocking…never mind that you didn’t pick the items!). Well fine. About ten days later, I received an email confirming receipt of the item and informing me that an “Exchange Store Link” would be sent to me.
Skip ahead to the end of June. Still no Exchange Store Link. Oh, and look, I was charged $78 and some change for the June shipment. All right, fine. I got a second box for the next month which consisted of two nice items which I decided to keep. Incidentally, the leggings which they sent me were available for $32 online through other stores, which meant that YogaClub actually charged me MORE than the current retail on the order I received.
I contacted the customer service department regarding the Exchange Store Link THREE TIMES. I became exasperated and contacted them through Facebook. Suddenly, they paid attention, and they immediately emailed the Exchange Store Link. They explained that I was supposed to submit a tracking number for the returned item in order for them to furnish the link. Huh? Then explain the %@&#ing email confirmation of receipt to me!
I accessed the link, and of COURSE there was nothing comparable to the paltry store credit they gave me. So I had to spend another $26 on the item which I ordered in exchange for the ugly top.
As soon as I placed the order for the exchange item, I wrote to YogaClub via Facebook, stating I wanted my membership canceled immediately. Their response was that I was REQUIRED do it via phone call, due to the “sensitive nature” of the request. I HAD called, and had to leave a voicemail message, so I mentioned that. They insisted that it had to be done through the phone. By this time, I was so angry that steam was emanating from the crown of my head. I asked when the call would be returned. I was told that my call would be returned later that day. But of course no call came that day.
The next day YogaClub decided to call me so early in the morning that I was sleeping, and of course missed the call. So I wrote to them via FB and complained about the early morning call, and it was only then that they agreed to cooperate and ask me what time would be an acceptable time to reach me. I received a call later that morning, and was informed that my membership had already been cancelled, so there was no need to do anything via phone. The representative also informed me that a “free” top would be included in my exchange. Listen, a free top isn’t changing my opinion of a company which rips off its members and practices shoddy customer service.
This is NOT A GOOD DEAL. The items are from the clearance bins from the different companies, and can easily be purchased for less. Plus you are at the mercy of curators who may pick something you hate, and for which YOU get penalized.
Read their reviews on Facebook. Many women, myself included, HATE this company. Buyer beware!