Tag shady companies

Those Sneaky Chinese Merchants Struck Again

drstaceynaito Leave a comment

Copyright: elutas

I am sure that many of you are aware of companies which are very aggressive with their advertising on social media platforms like Instagram, and which often convince people to purchase from them. Then if there is an issue with the items once they arrive, the company will renege on their promise to honor returns, despite the fact that their return policy clearly states that customers are able to return items with no issues. I have dealt with such companies before, and without exception, the companies are always based in China.

I recently placed two orders from Bella Barnett, never suspecting that the company would give me a hard time if I needed to return anything. I made sure to look up the return and exchange policy on the website:

General Terms

For all situations including that the outfits don’t fit, Bella Barnett will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all original internal garment tags days within 28 days of the delivery of your items.
There is a removable padding in all swimwear to protect you. For hygienic reasons, swimwear with no hygienic padding is unable to be returned.

Please do not return the package to the address on the waybill, that is not the return address. Otherwise no refund will be given!


It’s important to note that shipping costs are not covered by Bella Barnett when sent back, and we are unable to provide shipping labels. The return address is in New Jersey, USA. Please be sure to tell us the item that needs to be returned or exchanged and get the return address before you return it, also, you need to include your order number on the return form and give us the tracking number after sending the item back. No refunds will be given for those who cannot provide a tracking number.
When we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), refunds or exchanges will begin.
For products with quality problems, we will take a full refund/partial refund, if you don’t want to send it back and get a refund, you may need to provide us with a picture of the product to get a refund.

Refunds

Refunds are usually returned within 7 days via the original method of payment(requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal. If the returns are not caused by our fault(quality problem, color difference, wrong shipment), we will not refund the postage.

I received one order and was happy with the item, but the second order consisted of an item which was poorly made and didn’t look like what was pictured on the website. I followed the instructions which were detailed on the website for returns and sent them an email describing the item that I wanted to return, and asked them to provide a return address. This is the response I received:

On Wednesday, April 5, 2023 at 05:14:02 PM PDT, contact@bellabarnett.com <contact@bellabarnett.com> wrote:

Dear Customer, 

Could you please tell us how does not fit？Whether it is too big or too small? We can first seek whether there are other solutions. Thanks.

By that time, I already suspected that I was dealing with a China-based company, and that they would try to convince me not to send back the item. I responded to their email by stating that the item was poorly made, didn’t look like what was pictured on the website, and looked horrible when I tried it on. Instead of honoring my return request, this was Bella Barnett’s reply:

On Thursday, April 6, 2023 at 05:18:35 AM PDT, contact@bellabarnett.com <contact@bellabarnett.com> wrote:

Dear Customer, 

Sorry to keep you waiting. Considering that shipping or cross-country shipping can be expensive, we can make an exception and provide you with an alternative solution once. You can pick another item at similar price on our website and we will send it to you for free. You do not need to return the original item either. If you want an item with a price difference of more than $5 from the original item, you will need to make up the difference.Please let me know which item you want if you accpet this solution. Once the free replacement is sent out, we will no longer accept any return requests. Please be advised. If you still want to send it back please let us know and we will send you the return address.

By that time I was pretty aggravated and didn’t want to continue to argue with them, so I told them to send another jacket which had arrived in the first order, which was actually $10 cheaper than the item I wanted to return to them. However, I also made sure to tell them that I would never order anything from them again. I honestly don’t understand why such companies are so manipulative, because I am sure that they lose customers like me pretty frequently.

To you ladies who are considering purchasing clothing from Bella Barnett, BEWARE!

YogaClub.com Review

drstaceynaito 3 Comments

One evening at the end of May I watched three Facebook Live streams of women doing unboxings of YogaClub shipments. I was intrigued by how these women sang praises for the mystery boxes. Since I occasionally wear yoga leggings and a sport bra when I attend aerial or yoga class, I figured it was worth taking a chance by enrolling in the YogaClub program. I chose the intermediate $69 Karma level, which offered a hand curated outfit consisting of 2 or 3 items (the site now limits this to two pieces).

Approximately $74 and two weeks later, I got my first box and loved the quality of two of the items, a raspberry Columbia sport bra and a Magick Tarot Hot Pant from Teeki. But the hideous, boxy Luka-Lux top which completed the trio was so unflattering and drab that I had to return it.

This is where the problems began. You see, in order for me to return the Luka-lux top which I hadn’t even selected (apparently the curator has a horrible sense of style), I had to pay return shipping (incidentally, any returned items after the first return are subject to a $12.95 fee, plus shipping to cover the costs of restocking…never mind that you didn’t pick the items!). Well fine. About ten days later, I received an email confirming receipt of the item and informing me that an “Exchange Store Link” would be sent to me.

Skip ahead to the end of June. Still no Exchange Store Link. Oh, and look, I was charged $78 and some change for the June shipment. All right, fine. I got a second box for the next month which consisted of two nice items which I decided to keep. Incidentally, the leggings which they sent me were available for $32 online through other stores, which meant that YogaClub actually charged me MORE than the current retail on the order I received.

I contacted the customer service department regarding the Exchange Store Link THREE TIMES. I became exasperated and contacted them through Facebook. Suddenly, they paid attention, and they immediately emailed the Exchange Store Link. They explained that I was supposed to submit a tracking number for the returned item in order for them to furnish the link. Huh? Then explain the %@&#ing email confirmation of receipt to me!

I accessed the link, and of COURSE there was nothing comparable to the paltry store credit they gave me. So I had to spend another $26 on the item which I ordered in exchange for the ugly top.

As soon as I placed the order for the exchange item, I wrote to YogaClub via Facebook, stating I wanted my membership canceled immediately. Their response was that I was REQUIRED do it via phone call, due to the “sensitive nature” of the request. I HAD called, and had to leave a voicemail message, so I mentioned that. They insisted that it had to be done through the phone. By this time, I was so angry that steam was emanating from the crown of my head. I asked when the call would be returned. I was told that my call would be returned later that day. But of course no call came that day.

The next day YogaClub decided to call me so early in the morning that I was sleeping, and of course missed the call. So I wrote to them via FB and complained about the early morning call, and it was only then that they agreed to cooperate and ask me what time would be an acceptable time to reach me. I received a call later that morning, and was informed that my membership had already been cancelled, so there was no need to do anything via phone. The representative also informed me that a “free” top would be included in my exchange. Listen, a free top isn’t changing my opinion of a company which rips off its members and practices shoddy customer service.

This is NOT A GOOD DEAL. The items are from the clearance bins from the different companies, and can easily be purchased for less. Plus you are at the mercy of curators who may pick something you hate, and for which YOU get penalized.

Read their reviews on Facebook. Many women, myself included, HATE this company. Buyer beware!