Tag customer service nightmares

Breaking Up With My Gym

drstaceynaito 3 Comments

Last December I severed ties with the gym that I had been a member of since 2004, and it honestly felt like a bad breakup.  I had been feeling very dissatisfied with the gym ever since ownership and management changed hands in November of 2017. Members had to deal with constant construction and renovation, which meant that some areas would be closed off for extended periods of time. When equipment broke down, the management would leave the machines sitting in a state of disrepair. The management removed great equipment and replaced it with new, yet cheaply made items. I was also quite frustrated when the management decided to remove the prone leg curl machine, citing two different possible reasons:

1. Female members were getting upset about male members staring at their asses, or
2. The wrong machine (a second seated leg curl) was delivered, and the management decided to keep it.

Both explanations are completely lame. If the management was so concerned about men staring at the gluteal regions of the female members, then why would they keep the butt blaster machine? Another reason why the first explanation especially irked me is that the promotional video which constantly plays throughout the gym features a rather mannish Spin instructor who has several closeups featuring her sweat-laden, exposed, muscular decollete. I have always found this footage offensive, and I will always refer to the instructor as Miss Sweaty Boobs. It’s disgusting. And if the wrong machine was in fact delivered, then I would think the company from which they purchased the machine would take responsibility for the mistake and switch out the wrong machine with the correct one. It was bizarre trying to talk to staff members, not unlike speaking to a spineless, lying, cheating lover who can’t get his stories straight.

Another very frustrating thing which occurred was that though I had been paid up through the old owner for membership through 2022, the new owners decided not to honor that, instead telling me that they would be “generous” and honor membership through the end of 2018, provided I paid two “enhancement fees” of $25 each at different intervals during the year to keep the membership active. It didn’t matter that I had paid so much money up front to ensure that my membership would be paid for well in advance.

I honestly feel that NONE of the changes the new owner and management made were beneficial to members. The renovations to the facility are STILL NOT FINISHED! When I inquired about membership renewal, I was told what the monthly rate would be, which made me snicker because it was rather high. In addition, I was told that I would have to pay a $54 activation fee, yet another employee told me this would not be a new membership, but just a renewal. More lies in a toxic relationship were being fed to me. The last straw was when they ran my card for duplicate charges, yet wouldn’t issue a credit for the duplicate charge back to my card.

At that point it was time for me to break up.

I severed ties with the old gym, and signed up with two other gym groups. What’s funny is that the total charges for the two gyms I signed up with are less than the amount I would have paid at the old gym.  How’s that for a toxic relationship where I got stuck paying for a high maintenance partner?

I love the new gyms I work out at, and what’s even better is that both gyms are part of chains, meaning I can go to other locations when I am traveling. I can visit a network of over 400 clubs with one group, and over 80 clubs with the other. That sure beats going to ONE busted up, half-finished gym which only cares about money.

There was one final incident which really upset me, which occurred the day after Christmas. Keep in mind that my membership at the old gym was valid through December 31st, 2018. I went to the gym and worked out, and when I was on my final exercise for the day, the manager approached me and asked me what I was doing there. She stated that she was quite sure that my membership had expired on December 24th. She told me she was going to have to check my account. Fine. When she didn’t return, I knew that she realized her error, and was probably too embarrassed to admit that she was mistaken in her assumption.

Has anyone else dealt with a similar situation?

YogaClub.com Review

drstaceynaito 3 Comments

One evening at the end of May I watched three Facebook Live streams of women doing unboxings of YogaClub shipments. I was intrigued by how these women sang praises for the mystery boxes. Since I occasionally wear yoga leggings and a sport bra when I attend aerial or yoga class, I figured it was worth taking a chance by enrolling in the YogaClub program. I chose the intermediate $69 Karma level, which offered a hand curated outfit consisting of 2 or 3 items (the site now limits this to two pieces).

Approximately $74 and two weeks later, I got my first box and loved the quality of two of the items, a raspberry Columbia sport bra and a Magick Tarot Hot Pant from Teeki. But the hideous, boxy Luka-Lux top which completed the trio was so unflattering and drab that I had to return it.

This is where the problems began. You see, in order for me to return the Luka-lux top which I hadn’t even selected (apparently the curator has a horrible sense of style), I had to pay return shipping (incidentally, any returned items after the first return are subject to a $12.95 fee, plus shipping to cover the costs of restocking…never mind that you didn’t pick the items!). Well fine. About ten days later, I received an email confirming receipt of the item and informing me that an “Exchange Store Link” would be sent to me.

Skip ahead to the end of June. Still no Exchange Store Link. Oh, and look, I was charged $78 and some change for the June shipment. All right, fine. I got a second box for the next month which consisted of two nice items which I decided to keep. Incidentally, the leggings which they sent me were available for $32 online through other stores, which meant that YogaClub actually charged me MORE than the current retail on the order I received.

I contacted the customer service department regarding the Exchange Store Link THREE TIMES. I became exasperated and contacted them through Facebook. Suddenly, they paid attention, and they immediately emailed the Exchange Store Link. They explained that I was supposed to submit a tracking number for the returned item in order for them to furnish the link. Huh? Then explain the %@&#ing email confirmation of receipt to me!

I accessed the link, and of COURSE there was nothing comparable to the paltry store credit they gave me. So I had to spend another $26 on the item which I ordered in exchange for the ugly top.

As soon as I placed the order for the exchange item, I wrote to YogaClub via Facebook, stating I wanted my membership canceled immediately. Their response was that I was REQUIRED do it via phone call, due to the “sensitive nature” of the request. I HAD called, and had to leave a voicemail message, so I mentioned that. They insisted that it had to be done through the phone. By this time, I was so angry that steam was emanating from the crown of my head. I asked when the call would be returned. I was told that my call would be returned later that day. But of course no call came that day.

The next day YogaClub decided to call me so early in the morning that I was sleeping, and of course missed the call. So I wrote to them via FB and complained about the early morning call, and it was only then that they agreed to cooperate and ask me what time would be an acceptable time to reach me. I received a call later that morning, and was informed that my membership had already been cancelled, so there was no need to do anything via phone. The representative also informed me that a “free” top would be included in my exchange. Listen, a free top isn’t changing my opinion of a company which rips off its members and practices shoddy customer service.

This is NOT A GOOD DEAL. The items are from the clearance bins from the different companies, and can easily be purchased for less. Plus you are at the mercy of curators who may pick something you hate, and for which YOU get penalized.

Read their reviews on Facebook. Many women, myself included, HATE this company. Buyer beware!