I have always believed strongly in the expression, “Where there’s a will, there’s a way”. I proudly demonstrate this belief in everything I do, and don’t respond well to people who tell me that something can’t be done.
Several weeks ago, an air conditioning repair man was sent to our house to investigate the reason why our central A/C unit was not functioning properly. After an hour of inspecting the entire system, the repair man launched into an explanation of what was happening. Here’s how it all went down:
REPAIR MAN: “As you suspected, there IS a leak, but it is in a spot where it can’t be repaired.”
ME: “Well, that is completely unacceptable. Of COURSE there is a way to repair it. Now tell me HOW it can be repaired.”
– REPAIR MAN looks at ME with surprise and apprehension.
REPAIR MAN: “Okay, here’s what’s really happening. The leak is in a spot that is impossible to get to, so basically the entire coil must be replaced. I certainly don’t think the owner would be happy about having to replace the entire coil, since it is a big job and pretty costly.”
It is absolutely unacceptable to me to have someone tell me that a solution to a problem doesn’t exist. That is when I call bullshit. There MUST be a solution, especially when dealing with maintenance people or customer service. In the situation I described above, the A/C repair man’s assessment was influenced by the fact that he was intimidated by the owner. He knew there was a solution, but was reluctant to share it with me because his interests were with the management company and the owner of the property.
What blows my mind is that I have been in the middle of a number of situations this year in which I was told that no solution existed, and every time, I challenged the person making such a statement. And you know what? Every time a solution suddenly appeared out of nowhere to quell my rising ire. I will admit that when pushed, I can turn from zero to bitch in no time flat, but this isn’t about being bitchy. There is ALWAYS a solution.