Customer Service?

bad-serviceI went into a store today to make an exchange for products which I had purchased, and explained that I could not locate the receipt. The proprietor was rude and abrupt with me, responding to me with such derision that I came VERY close to telling him where to stick it and storming out of the store. However, I maintained a calm demeanor and continued to listen to his rant. He agreed to give me store credit for the items which was approximately 30% of what I had originally paid for the items, which I reluctantly agreed to. What bothered me was that I am sure he is quite accustomed to bartering in his homeland, but this is not something that is commonly practiced here in the United States. If I had the time to go to another store branch and deal with a nicer person, I would have, but I had to get this errand checked off my list.

I began asking him what he had in the store, and of course his store selection was a complete joke. He kept trying to sell me things I did not need, even when I showed him a LIST of items I was low on! I finally found one essential item which they had in stock (big surprise, it was the store brand), and when I asked what the price was, I almost fell over in shock. I flat out told him I could get that item (which was a BASIC item) online for a mere fraction of what he was charging. When I said that, I could see that he became immediately suspicious about my purchases, doubting whether I had truly purchased items from the store (YES, I had). I am not a liar and I don’t appreciate being accused of lying. His expression told me enough. Once again I wanted to walk out of that store.

Apparently the proprietor I dealt with does not believe that this is true...

Apparently the proprietor I dealt with does not believe that this is true…


I then asked him if he had a specific brand name product and he immediately tried to turn me to a product from a different brand which was not comparable to what I was asking about. He ARGUED with me, telling me that what he had in the store was the very same thing. I mentioned ingredients from both products to reveal the stark difference, but he persisted with his hard-sell attitude. It was very clear that he was accustomed to dealing with customers who didn’t know the first thing about the products he carried, and that he relied on feeding them convincing yet erroneous sales pitches to get them to spend a bundle of money on items they did not need.

One thing is for sure: the only way I would EVER step into that particular store is if I had an event there. In that scenario, I would be pleasant and would probably enjoy the look of confusion and embarrassment which would wash over the proprietor’s face. That would almost be worth the loss of money from the jacked up store credit I got from returning products I purchased there!

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