
Although I am very careful to research a company from which I have never ordered previously, I can still get snagged by a less than reputable business. This post details the horrible experience I had with a custom shoemaker, Girotti, and why it should be avoided. I had read some halfway decent reviews about the establishment, and because I was keenly interested in a certain color and boot style, I decided to take a chance and order from them.
The other appealing characteristic about this shoe house was that it was based in Milan, Italy, and exclusively sold custom, handmade shoes. Since Italy is known for its fine shoemaking and leather crafts, I figured I would be safe ordering from Girotti. I placed the order for a pair of custom over-the-knee suede boots and hoped for the best. When I emailed them regarding a question I had about the order, it took an entire week for someone to respond.
I received the boots on December 16th (over a month after I had placed my order), and was immediately annoyed by the fact that they had placed the boot box inside a soft, plastic mailer, and had also adhered part of the mailer to the side of the box. The box was partially crushed, and there was no way to separate the mailer from the box without lifting off part of the black coating on the box. Since I store the majority of my footwear in their original boxes, I was completely disgusted by how lackadaisical the company was about packing an shipping the order.
When I took the boots from the box, I noticed that there were multiple scuff marks on the suede which could not be brushed out with a suede brush. This is absolutely unacceptable for a brand-new pair of handmade boots. Then I attempted to try them on, but was unable to because the zipper on the right boot DID NOT BUDGE from one spot at the ankle area. Consequently, I was unable to try on both boots, and when I slipped the left boot onto my foot, it was extremely uncomfortable, despite the fact that the size of the boots was a full size LARGER than my shoe size.
I contacted the company in numerous ways beginning on December 16th (straight email, contact form on their website, return request on their website, and phone call), only to be COMPLETELY ignored by them. By New Year’s Eve, I had filed a dispute with my credit card company, and also took WD-40 and carefully applied it to the broken zipper in an effort to salvage the boots. The WD-40 lubricated the teeth on the zipper enough for me to zip the boot up and down, but not without a struggle each time. It feels like the teeth are about to break on the zipper, a fact which I find completely unacceptable for a pair of boots I spent $240 on.
Girotti had the nerve to send me a generic email asking me to post a review, so I did, giving them a scathing rating. I also sent another email informing them that I had a credit card dispute against them. I received an email from someone on January 2nd, asking me to send a video showing the zipper issue. I sent a detailed video, only to be completely ignored once again. I honestly doubt that the boots they sent will be replaced by a pair which exhibits workmanship which is befitting that of a respectable Italian shoemaker.
DO NOT ORDER ANYTHING FROM THIS COMPANY!







