The Secret Owners Behind Rival Brands

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Most consumers assume that competing brands are locked in a battle for their business. In reality, many of those “competitors” are owned by the same parent company—or rely on the same manufacturers, supply chains, and distribution networks. A shopper choosing between two rival brands, or finding a discounted version of a premium product at stores like The TJX Companies’s T.J. Maxx or Marshalls, may be participating in a strategy designed to capture every type of customer, from luxury buyers to bargain hunters. By owning multiple brands, operating discount channels, or supplying both premium and budget versions of the same product, large corporations can profit from nearly every purchasing decision consumers make—regardless of which option they choose.

Here are a few different business strategies that create the appearance of competition while allowing a parent company to capture customers at multiple price points.

1. One company owns multiple competing brands

A company may own several brands that target different customer segments, even though the products are very similar.

Examples:

  • Procter & Gamble owns brands such as Tide and Gain.
  • PepsiCo owns both Pepsi and Mountain Dew.
  • Volkswagen Group owns Volkswagen, Audi, Porsche, and Lamborghini.

The idea is simple: if a customer doesn’t buy the premium version, the company would rather sell them the budget version than lose them to a competitor.


2. “Fighting brands” (same company, cheaper alternative)

Companies often launch lower-priced brands specifically to prevent customers from switching to competitors.

Examples:

  • Marriott International operates luxury hotels like The Ritz-Carlton while also running budget-friendly brands such as Fairfield by Marriott.
  • Toyota Motor Corporation sells mainstream vehicles under Toyota and luxury vehicles under Lexus.

Different branding lets the company capture both value-conscious and premium buyers.


3. The TJ Maxx / Ross / Marshalls model

This is slightly different.

The TJX Companies owns:

  • T.J. Maxx
  • Marshalls
  • HomeGoods
  • Sierra

Many shoppers think of T.J. Maxx and Marshalls as competitors, but they are owned by the same parent company.

What’s interesting is that TJX often buys excess inventory, canceled orders, overruns, or end-of-season merchandise from manufacturers. Sometimes the item sold at T.J. Maxx is literally the same product that was sold in a department store at a higher price.

However, TJX usually does not own the original brands. Instead, it acts as a discount distribution channel.


4. The outlet-store strategy

Many brands manufacture products specifically for outlets.

For example, a consumer may think they’re buying last season’s premium item at an outlet, but in some cases the product was designed and manufactured specifically for outlet stores at a lower cost.

Examples include outlet channels operated by companies such as:

  • Gap Inc.
  • Coach
  • J.Crew Group

The products can look nearly identical to mainline products but use cheaper materials, simplified construction, or different specifications.


5. Private-label manufacturing (“same factory, different label”)

Sometimes the exact same manufacturer produces both the premium and budget versions.

Examples:

  • A national grocery brand and a store brand may come from the same factory.
  • A premium electronics accessory and a discount-store version may share components or production lines.
  • Prescription and generic drugs are often chemically identical despite large price differences.

In these situations, the company isn’t necessarily “owning the competition,” but it is supplying multiple brands that compete on the shelf.


Why companies do this

The goal is called market segmentation:

Customer typeProduct offered
Premium buyerHigh-end brand
Mainstream buyerMid-tier brand
Budget buyerDiscount brand
Bargain hunterOutlet/off-price channel

Instead of fighting for one customer profile, a large company tries to occupy multiple positions in the market. Whether a shopper spends $20 or $200, the company still gets the sale.

TJ Maxx is a great example because it sits at the end of that chain: it often sells merchandise from premium brands at discount prices, while its parent company, TJX, also owns multiple off-price chains that appear to compete with one another.

The Michael Kors Jacket Nightmare

Source: 123rf
Image ID : 102290706
Copyright : Jonathan Weisswarm

On March 5th, when I was waiting to board the plane which would take me from LAX to Haneda, Tokyo, I walked by a Michael Kors store and saw a nice ivory puffer jacket on display.  I took it off the hanger and tried it on, and instantly loved it.  My reasoning was that since it was a puffer jacket, it would be incredibly warm and would keep me snuggly and comfortable while I was in Sapporo.  I promptly decided to purchase it, and decided to wear it out of the store.  The sales associate asked me to take it off so that she could scan the tag, whereupon another associate cut the tags off before I could stop her.  Though I was upset, I hoped that I wouldn’t have to return the item.

About 30 minutes after I purchased the jacket, I placed it in my carry on bag, deciding that I should wait until I arrived in Japan to wear my new jacket.  Then I put the jacket to the test, not in chilly and snowy Sapporo, but in Sendai, which was far more moderate in temperature, with highs in the mid-40’s.  Well, I ended up freezing in that darling jacket, and because I purchased the jacket for warmth and not to make a fashion statement, I tucked the jacket away in my luggage and vowed to return it once I was back home in the states.

I returned to Los Angeles on March 19th, and learned that the area was on full lockdown, with retail stores closed.  So began the ongoing contact with MichaelKors.com, engaging the chat function, calling local stores, and emailing them regularly, each time inquiring when they thought stores might reopen.  This was a major headache for me to deal with, but since I was in possession of a $213 jacket which conferred almost no protection against the cold, I persisted.  I was told that return windows were being extended as a result of the lockdown, and I didn’t need to worry about the return window closing on me.

Then on June 29th, I called a local MK store, and not only did someone answer the phone, but she also stated that the store was indeed open to the public. I rushed over to the store the next day, but as I was walking towards the store, I got a funny feeling in my gut that something was about to go very wrong.   I walked into the store, explained my situation, and as soon as I mentioned that I had purchased the jacket at the Michael Kors store at LAX, the salesperson grimaced and said, “Oh, I don’t think we can process the return here.  You see, the store you went to isn’t owned by Michael Kors, it’s owned by Hudson Group”.

The salesperson tried to enter the SKU, but the number was not accepted by the register, and he told me that I had to contact the phone number on the purchase receipt.  By this time, I was fuming, frantically dialing the numbers as I exited the store, cursing under my breath the entire time.  I called the number, only to be told that wasn’t the proper number, and that I had to call yet another number.

Little did I know that the second phone call would connect me to the bossiest, bitchiest, rudest woman I have encountered in years.  She was VERY nasty to me and kept interrupting me as I told her the situation.  It took everything in me to remain calm as I spoke with this witch.  She explained that Michael Kors was franchised, yadda yadda yadda…but all I cared about was, would they allow me to return the item?  Finally, she stated that the Hudson Group would issue a return, provided I sent numerous specific images of the jacket, a pic of the receipt, and proof that I had been in Japan from March 5th through March 19th.

I sent all the information over, then heard absolutely nothing.  So I re-sent the emails from a different email address, thinking maybe there was an issue with the email server.  Still nothing.  I called her once again, and she got nasty with me, stating that she hadn’t received my emails, and why was I wasting her time?  Then she provided a different email address when I implored her to do so, and I re-sent all emails from two different email servers once more.

Once again, I heard nothing.  So I sent the Hudson representative another email yesterday, marked urgent, which asked her to please get in contact with me if she received that particular email.  She called me today, stating that she had only received the one email, then started yelling at me, stating that I hadn’t followed directions, that I was wasting her time, and that she didn’t have to help me at all.  When I tried asking her to check her spam folder, she interrupted me, started yelling again, and HUNG UP ON ME.

I re-sent all the emails yet again, from both email servers, this time with hands shaking in rage.  Imagine my surprise when she responded and said that she received all my emails, FINALLY!

This battle isn’t over yet, though.  Tomorrow I will mail the jacket to her office, at my expense, and wait to see if a refund is actually granted.  This woman should NOT be in customer service.

UPDATE 8/10/2020:  I finally received a refund several days ago!