Dell Computers? Never Again.

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Back in late August of 2019, I purchased a Dell laptop computer after doing extensive research to determine what the best laptop would be for my needs. I used the computer with no issues until late September of 2021, which was one month after the warranty expired. Basically, my computer would not start up, so I contacted Dell technical support and was informed that I would have to pay for of warranty charges to have the unit repaired. The IO/daughter board and main logic board had to be replaced, and the operating system reinstalled, which wiped out everything I had stored on the device. Then by the end of October of that year, the battery died and I had to purchase a new one.

It didn’t surprise me when the Dell laptop could not be booted up on December 19th, 2022, because I was already wary of its reliability based on what had happened in 2021. The following day, I called Dell and was literally scolded for having a computer which had no active warranty, but I insisted on getting some assistance, and was transferred to tech support. The technician initially believed it was a software issue, and informed me that once I paid a $99 fee for the software installation, he would arrange to call me the following day to assist me in installing the software. The technician failed to call me on the 21st, and there was no call on the 22nd, so I called Dell on the 23rd inquiring about the scheduled software installation.

A Dell technician assisted me during that call and attempted to have the software installed, but determined that the issue was with the hardware, not the software. He informed me that I would be refunded the $99 I had paid previously, but that I had to pay a separate $59 for the shipping box to be sent to me, and that the payment had to be made through a link in an email which would be sent to me. I agreed to this and clicked on the email once it was sent over, only to discover that Dell completely butchered my shipping address and phone number. When I called to inform them of this, they told me the mistakes could not be corrected via phone, thus leading me on a wild goose chase in which I had to send numerous emails to rectify the situation.

When I received the shipping box in which my laptop would be sent to Dell, I noticed that the manner in which my shipping address had been corrected was with a Sharpie marker. I reluctantly sent the computer to Dell and waited for the diagnostic team to ferret out the problem with my system. I finally received an email on January 6th informing me that the hard drive had to be replaced, and the driver and operating system had to be reinstalled, meaning that I once again would lose all data on the computer. I was prepared to pay for the repairs, but I was unable to authorize the work without informing Dell that once again, my shipping address and phone number were incorrect. What then ensued was a stream of emails between Dell and me in which someone from Dell would partially correct my address, then when I indicated that the address was still incorrect, the person changed my address back to the completely incorrect one. This occurred THREE TIMES, and when the address was finally corrected, my phone number was changed back to an incorrect number. It drove me completely batty. The idiots at Dell actually were trying to reach me by phone, but guess what? They were attempting to call me via the incorrect phone number!

By that point I had already ordered another laptop (an HP) because I just didn’t trust the reliability of the Dell laptop which was being repaired. I received my repaired Dell laptop in late January, then noticed that I had never received the $99 credit from December 20th, so I called Dell again, unprepared for the nightmare call which would transpire. I was on the phone for over an hour, and was transferred FOUR TIMES. On top of that, three of the individuals I spoke with mentioned that I was out of warranty, as if that was a pertinent fact in my pursuit of the refund which they owed me. When I was transferred to the fourth representative, I told him that I never received any refund, to which he replied that he had record of it being received, and that my bank was wrong, then hung up on me without even saying goodbye. I was livid.

I ended up having to get my bank involved, and finally received the $99 refund in February. Incidentally, the bank was NOT wrong, Dell was.

All of my experiences with Dell have been so upsetting that I will never purchase a Dell product ever again. The incompetence and rudeness of the representatives I spoke with was astounding, and to be honest, the repaired Dell laptop is little more than a paperweight at this point.

Never Again, Overstock!

<a href=”Copyright: <a href=’′>piscine26Image ID : 162532375
Copyright : piscine26 

I will never order a single item from Overstock after the experience I had in May of this year. I happened to see a rug on Overstock which was exactly what I was looking for to serve as the centerpiece for my living room makeover, so I ordered it on Sunday, May 16th, shortly after midnight. About seven hours later, I noticed that I had ordered one size larger than what I needed, so I hopped onto Overstock’s online chat to cancel that order. The representative told me the order had shipped and could not be canceled, which I didn’t believe for a second. I asked what the situation was with return shipping, and was told I would be responsible for it. When I expressed my displeasure over that information, the representative suggested that I join Club O which would entitle me to free returns. I figured I had no other choice, so I paid $19.95 for Club O, and then placed an order for the proper size rug which I needed.

I then received emails from Overstock on May 20th stating that both orders were ready to ship, with an estimated arrival date of May 24th. How could that be if the first order I had placed had supposedly shipped on May 16th? Though I didn’t believe that the orders would ship on May 20th, I anticipated their arrival on May 24th. May 24th came and went, with no rugs in sight. I then got two text messages on May 25th (NINE DAYS after I placed both orders) informing me that the rugs had shipped on that date from northern California (I am in southern California). Honestly, why send emails and texts with estimated shipping and arrival dates which are completely inaccurate?

Both rugs arrived on May 27th, propped up against my garage door. I immediately called Overstock to initiate a return on the larger rug, and was told that I would have to pay $208 in return shipping. I mentioned that I had Club O, and the response from the representative was that with Club O, members only get store credit, no credits back to their original form of payment. The only way I could receive a refund back to my original payment method was by paying return shipping. By this time I was livid, and asked to speak to a supervisor, only to have the call cut off, so I had to call again. The best the second representative could do was to cover $101 in return shipping, so I begrudgingly agreed to the offer, knowing that $107 would be deducted from my refund. I also insisted on having my Club O membership canceled and the membership fee credited back to my account, with which the representative happily obliged.

The rug I was returning was picked up by UPS on May 28th, and Overstock received it on June 4th. On June 10th, I started wondering when I would receive my refund, and was prepared to call them, when I noticed that I had a new voicemail on my phone. What was strange was that the voicemail message was left by the first representative with whom I had spoken on May 27th, and she stated that her supervisor was willing to make a one time exception and cover the full cost of return shipping. I have no idea why my phone didn’t alert me for 15 days, but that’s a whole other issue. I called Overstock on May 11th and was able to arrange for Overstock to make an adjustment on the return request to cover the full return shipping cost.

I was told to wait 3-5 business days to receive a refund from receipt of the returned rug, which means that I should have received a refund by June 11th. I FINALLY received a refund on June 22nd, but it was only for the rug, and not for the 5 year protection plan. I had to contact Overstock yet again to inquire about the missing portion of the refund. By June 23, I received a refund for the protection plan. Sorry Overstock, but no customer should ever have to endure what I did just to get my money back.

Thank goodness I love the rug I kept, because I would be especially irate if the smaller rug hadn’t worked out. In addition, with the exception of the rude online chat agent I spoke with on May 16th, the representatives I spoke with on the phone were all so professional and friendly that they made the whole miserable experience more tolerable. Nevertheless, I will do everything in my power to avoid Overstock, which is a shame since I have purchased some wonderful items from the site over the past 20 years. If you happen to see something on Overstock you happen to love, do some price comparisons and research, because you might be able to find a similar deal on Amazon or some other site which won’t try to gouge you with outrageous return shipping charges. And forget about Club O, it’s a complete ripoff.