In this post, I will share my personal experience with Aroma360 and discuss why I believe that the company is not to be trusted.

It all started in late August when I placed an order for a wireless Diffuser Pro Mini and signed up for a diffuser oil subscription. I knew that I would receive the diffuser unit for free as long as I agreed to subscribe to a monthly diffuser oil subscription for a minimum of 3 months, and that the first bottle of oil which would be sent with the diffuser unit did not count towards the subscription obligation. Despite the fact that I had read some horrible reviews about Aroma360, I decided to give them the benefit of the doubt.

The first problem arose when I noticed that, despite charging the diffuser unit for 8 hours every time I put it on the charger, the charge would only last about 5 hours total, which fell far short of the company’s claim that the unit would run for 12 hours off a single charge. Because of this glitch, the unit spent more time connected to the charging cable than it did running. Another irritating issue was that the remote control would only work on rare occasions, so I would have to make most of my adjustments and power the unit on and off from the unit.

One day a friend of mine, who had a diffuser unit which looked identical to my Aroma360 diffuser (she got hers from a different company), came over for a visit. She noticed the diffuser unit and asked if I liked it, so I told her about the issues I had with charging the unit and with the remote control. She opened the chamber and exclaimed, “Oh wow, this thing is leaking, there’s a bunch of oil inside the unit!” I looked, and sure enough, a pool of diffuser oil was sitting at the bottom of the diffuser chamber. Annoyed, I set the device aside and made a note to contact Aroma360 customer service the next day.

As it turned out, it was next to impossible to find a customer service phone number to call, so I sent an email via their website, which was ignored. I sent another email three days later, and that was also ignored, yet in the meantime, I received text messages from two other employees at Aroma360 who wanted me to sign up for a VIP membership! When I responded that I was having problems with my diffuser unit and needed assistance, they both ghosted me. Also during that time, I received my first month’s subscription oil which was $53 before tax, but for some reason had an $18 shipping charge, which is not an appropriate amount to charge for a small bottle of oil which was thrown into a small (6″ x 9″) bubble mailer. I was charged almost $80 for a bottle of oil which I couldn’t even use due to my situation with the defective diffuser.

I sent a third email, this time with a great deal of aggravation in my tone, and got a response from a representative who left a phone number for me to call. I called the number and proceeded to engage in a very frustrating conversation with the rep in which I had to explain my situation numerous times, only to have him respond by reminding me of my subscription obligation. I told the rep that I needed a replacement for the defective diffuser unit, a replacement bottle of oil since the first one leaked, and that I didn’t need to be reminded repeatedly of my subscription. He finally understood my situation, assured me that a replacement diffuser would be mailed out along with a replacement bottle of oil and an additional bottle of oil, as a freebie, in another fragrance called Blue Moon. Lastly, he told me he would send a gift card for $50. He sent me return labels for the merchandise which I was to return to Aroma360.

During the time when I was waiting for a replacement diffuser, I was sent another bottle of diffuser oil as a result of my subscription obligation. Since I couldn’t do anything about it, I just waited for the replacement diffuser. Once the replacement diffuser was sent, I set it up with the additional bottle of Blue Moon which the rep had sent, and I ended up liking it so much that I switched my subscription for that scent as opposed to Dream On. However, due to their horrible website, I unwittingly set up a separate account, which ended up compounding the problems with this company.

I soon discovered that the new diffuser unit also leaked, to the point where it damaged the corner of my desk on which it sat. By this time, I had used the gift card to purchase a bottle of body lotion, but it was badly damaged in transit because Aroma360 put the bottle in a soft mailer! By this time, it was late October, and I was fed up with Aroma360. It certainly didn’t help that I received an email informing me that my next shipment of oil would be sent soon.

I spent several days trying to get in contact with someone from Aroma360, and was finally able to get someone on the phone, but the rep was rather slow-witted, requiring me to repeat my situation multiple times. I insisted on returning everything back to Aroma360, wanted my subscription cancelled, and my money refunded. The rep informed me that there was a duplicate account, linked to a different credit card, so I told him to close that as well. He emailed me return labels, and I packed up and sent all items back in early November. Weeks went by with no credits showing on my credit card statements, so I contacted the same rep, only to be told to wait a few more days, then again, a few more days. What also happened during that time is that I got an email notification that another bottle of oil would be sent on December 3rd, and my credit card would be charged again. I was LIVID.

My next step was to contact the rep I had last communicated with, and demanded that he do his job and cancel everything like he was supposed to in the first place. I also told him that I would file a complaint with my credit card companies, as well as Better Business Bureau, which I did immediately. That evidently prompted Aroma360 to suddenly and miraculously issue all applicable credits back to my credit cards.

As far as I am concerned, Aroma360 shouldn’t be in business. They have shoddy products, poor customer service, a horrible website, and they constantly pester customers to sign up for their VIP program.